The entire sales and pre-purchase experience felt like a bit of a mixed bag. On one hand, I recall a

The entire sales and pre-purchase experience felt like a bit of a mixed bag. On one hand, I recall a

The entire sales and pre-purchase experience felt like a bit of a mixed bag. On one hand, I recall a specific moment when I reached out via phone for questions about the features, and the person on the line was quite helpful and clear in their answers. That was a reassuring part of the process. But beyond that, the overall responsiveness was inconsistent. Sometimes emails or messages took longer to get a reply, which made me unsure at times about proceeding with signing up. There wasn’t a steady flow of communication, so the feeling wasn’t completely positive. Still, when I got through and actively chased a reply, the support tended to give useful information. So altogether, while the beginning call showed good responsiveness, the overall experience left me wondering whether I could rely easily on quick answers when needed.