Overall, the communication with the support team was a bit of a mixed experience. On one hand, when

Overall, the communication with the support team was a bit of a mixed experience. On one hand, when

Overall, the communication with the support team was a bit of a mixed experience. On one hand, when I did manage to reach someone by phone, the person was helpful and polite, offering clear advice on using the calling tools and the database features. On the other hand, the wait times were longer than I hoped, which made some moments of needing quick assistance quite stressful. Invoicing and payment processes were generally straightforward, and I appreciated that updates happened automatically, reducing the need to ask for help. Still, reflecting on the whole, the responsiveness didn’t feel consistent—sometimes I was left waiting longer than acceptable given the issues I faced. While the training and onboarding materials were sufficient to get started, relying on support for troubleshooting became challenging. I would say the overall interaction with the team felt a bit slow and tentative rather than confidently supportive throughout the process.