Mixed feelings about the support, partly helpful but some delays
When I first signed up for WFHI software, I expected the support and communication to be much more immediate based on their promises. Initially, the onboarding seemed straightforward, but as I started using the tools day to day, some issues began appearing. The telephonic support was accessible but often seemed slow to resolve my queries compared to what I anticipated. On the positive side, the training materials were clear and helped me understand the database feature and dialer better over time. Unlike some services I've tried before, the automatic updates rarely disrupted my workflow, which was a relief. However, I found myself repeatedly having to explain basic problems, which was a bit frustrating. Invoices came clearly and payment was hassle-free, which I appreciate. Despite some shortcomings in support responsiveness, I still see potential in the software itself, but I wish the communication was more proactive and timely during busy periods. It ended up being a mix of convenience and occasional irritation in daily use, reflecting a middle ground I hadn't fully expected.