Mixed feelings about the support, not sure if I'll come back again
Hey! So I got onboarded with the WFHI software and honestly, the support was helpful but a bit hit and miss. The first time I needed help, their telephonic support was pretty quick and did fix my problem, but then when a few updates rolled through automatically, I felt a bit left on my own figuring things out. I’m not sure if I’ll need to call them again, and if I do, I’m a little on the fence about how easy it’ll be. Training was decent but I sometimes wished for a more personalized follow-up instead of just automated updates. The invoicing and payment experience was smooth though, no complaints there. So yeah, I’d consider using this again, but honestly depends on whether I can manage future issues without too much hassle. It’s a bit of a gamble for me, not a clear yes or no yet.