mixed feelings about the support but some things worked
Honestly the support team was a bit hit and miss for me. When something went wrong with the dialer during important hours, I tried calling the helpline a few times but mostly it was long waits and unclear answers. I get that these things happen but it was frustrating when I was stuck and needed faster help. That said, the automatic updates did install smoothly without much hassle, so at least that part felt reliable. The invoicing process was straightforward and didn’t cause any confusion which was a relief. Overall, I would say they have potential but the communication and support responsiveness really need improvement. If they could fix those, I'd feel more confident using the software regularly. It wasn’t all bad, but definitely not everything was as I expected when things started going wrong.