Mixed feelings about the support but I might need it again
I expected telephonic support to be more immediately responsive based on what I had heard before signing up, but in practice there was a bit of a delay most of the time. When I did get through, the team was helpful and knowledgeable, which met my expectations nicely. The communication quality was decent but not outstanding; sometimes I had to repeat myself because of occasional clarity issues during calls. I think the software and training are solid overall, but when I am stuck, the wait times for assistance might make me hesitant to rely heavily on support again. On the positive side, the onboarding process was clear initially, and billing proceeded smoothly without surprises. Compared to other services I’ve tried, this one is average with room for improvement in responsiveness. Given the balance, I’m still open to using the helpdesk again if necessary, but I’m hoping for shorter waits next time.