Mixed feelings about the support
I found the telephonic support to be quite helpful when I first reached out with questions on the onboarding flow. The representatives were clear in explaining the steps for setting up the calling tools and the dialer, which gave me confidence. However, at times, it felt like responses were delayed, and I had to repeat some details, which was frustrating. The priority assistance promised seemed to work only partially, as my later issues with the database feature updates took longer to resolve. Overall, the automatic updates worked smoothly and helped keep things running without manual intervention, which I appreciated. The sign-up and payment process was straightforward, but communication during invoicing felt a bit disconnected. I felt reassured initially but less confident by the end because the support seemed uneven. While the training sessions were insightful, I occasionally needed extra help that was slow to come. In conclusion, the experience was neither fully satisfying nor disappointing; it worked well in some aspects while leaving room for improvement in others.