Mixed feelings about the sign-up process sequence
My overall impression of the steps before purchase was neither very good nor very bad. Signing up was straightforward, but I found some of the later steps to get access a little out of order, which made me unsure about when exactly I would gain full functionality. The invoicing came promptly, which was good, but the payment instructions could have been clearer and better timed. I also expected the onboarding tutorial to start earlier in the sequence, so I could familiarize myself before actually using the software. That said, the sales team was responsive, and the sequence mostly made sense after everything was completed. I appreciate that there was some telephonic support available, but more clarity in the pre-purchase steps would improve the experience. Overall, the ordering was okay but definitely has room for improvement.