Mixed feelings about the sales team’s responsiveness
I have mixed impressions about the sales and pre-purchase communication with WFHI. At first, I found their responsiveness quite good; they answered my initial queries promptly and explained the software features with reasonable detail. However, as time went on, my follow-ups regarding pricing and payment options were met with slower replies, sometimes causing delays in my decision-making process. This uneven pace was somewhat frustrating because I needed clear information upfront to feel confident progressing to sign-up. The sales team was polite and professional throughout, which I appreciated, and the explanations about training and onboarding cleared some concerns I had about usability. Still, the inconsistency in communication made me wonder whether all my questions would be handled efficiently going forward. Despite this, the initial positive interactions made me willing to give the product a try, though future responsiveness will influence my final judgment. The invoicing and payment process seemed straightforward whenever I got to it, but because those details took time, the overall experience balanced between helpful and inconvenient. I hope the team improves timeliness to make pre-purchase communication smoother.