The sales and pre-purchase steps were okay, with some back-and-forth that could have been avoided. I

The sales and pre-purchase steps were okay, with some back-and-forth that could have been avoided. I

The sales and pre-purchase steps were okay, with some back-and-forth that could have been avoided. I called multiple times to clarify certain features and pricing before deciding to buy, but often ended up repeating myself or waiting on hold for longer than I expected. It felt like each representative repeated the same points without addressing my unique questions thoroughly. However, when the actual sign-up and invoicing processes started, things moved smoother and were clearly laid out, which was a relief. Despite the initial delays and repetitive explanations during sales, the onboarding went fairly well once everything was finalized. The software itself, including the automatic update system and calling tools, worked as expected without surprises. In conclusion, I’m neither fully satisfied nor completely dissatisfied. The communication prep work could use streamlining, but the rest seemed to balance out the earlier frustrations. So, at this point, I’d say it’s an average experience overall.