Mixed feelings about the responsiveness
I had mixed feelings about how responsive the sales and pre-purchase team was when I initially contacted them. On the positive side, they responded promptly to my first few queries and provided some useful information about the software capabilities and training options. That made me feel somewhat confident in considering their service. However, as I tried to clarify more detailed questions, the responsiveness slowed down and I sometimes had to wait longer than I expected, which was a little disappointing. The balance between eagerness to sell and actually following up as promised seemed a bit off. Still, overall the communication was decent enough to keep me interested. This mixed experience led me to proceed cautiously, appreciating some quick replies but wary about the consistency of support moving forward.