Mixed feelings about the response times
When I first reached out to inquire about the software and services, the communication was quite prompt, which gave me a positive initial impression. The sign-up and payment details were explained clearly over the phone, and I felt the team was generally accessible. However, as I progressed towards the onboarding and started using the dialer and database features, I noticed the response times to some of my queries began to stretch. Occasionally, I waited longer than expected to get a callback or an email response concerning issues with automatic updates or the dashboard interface. While the support was ultimately helpful, the inconsistency in communication made it a bit stressful to troubleshoot in real time. On the balance, the engagement was neither completely smooth nor poor, and my experience was fairly neutral because of these ups and downs.