Mixed feelings about the pre-purchase sales flow
I signed up and started working with WFHI's software hoping for a smooth process, but honestly, the day-to-day experience was pretty mixed. Initially, signing up was simple enough and the invoicing details were explained decently, so I felt okay about committing. However, as I delved into training and used the database feature over several days, I noticed some parts were glitchy or unintuitive, which slowed me down. The calling tools worked okay, but I had moments when the dialer lagged or disconnected unexpectedly, which was frustrating during testing. The automatic updates occasionally caused small hiccups where things looked different and required relearning features. Support was available when needed, but response times at times stretched longer than I had hoped. So overall, I’m neither fully satisfied nor disillusioned; some things worked well, others less so. The software has potential and I can see myself continuing to use it, but it’s not perfect at present and will need improvements for smoother daily usage.