Mixed feelings about the pre-purchase help I got
Before I signed up, I thought the sales process would be very straightforward, but it wasn't entirely so. The sign-up itself was simple; clear invoicing and easy payment options helped. However, I found that when I needed help setting up the dialer and database features, the guidance was sometimes slow or not detailed enough. I expected more proactive support as part of the onboarding, especially regarding the automatic updates and new features. Sometimes I felt I was left figuring things out on my own. At the same time, when I did reach out, the telephonic support was patient and answered my questions sufficiently. They were responsive, but not always quick. Next time, I think I would still seek help, at least initially, because the software and tools do need a bit of explanation and familiarity. So, while the sales and sign-up worked well, the ongoing guidance felt mixed. It was more than basic help, but less than comprehensive coaching. Overall, I expect some assistance is necessary with this platform, and I would plan accordingly for the future.