Mixed feelings about the pre-purchase help experience
Coming into this, I hoped the sales team would clear all my doubts so I wouldn't need to reach out again. The sign-up and invoicing steps were straightforward and well-structured, which I appreciated. However, during the trial, I needed some extra help with the database feature and how the calling tools integrated. That support wasn't as thorough as I expected, so I think I would probably need assistance again next time around. On the whole, the software does seem effective for running remote workflows once you get the hang of it, but the experience with pre-purchase communication left me unsure if this would be a one-time engagement or something ongoing. It’s a trade-off between the simplicity of onboarding versus the occasional need for additional guidance that tempers my enthusiasm.