Mixed feelings about the overall onboarding journey
Looking back on my time going through the training and onboarding with WFHI’s platform, I feel quite torn. At first, I wasn’t sure if I’d get the hang of their system, but eventually some parts did fit well with my workflow. The initial setup process was a bit confusing, especially configuring the database and dialing tools. However, the training content was helpful enough to clear up some of the issues, though I had to revisit sections to really grasp the concepts fully. What really worked was the automatic updates—they helped keep the system smooth and current without requiring manual intervention. On the downside, the onboarding took longer than I expected, and some steps felt repetitive or redundant which didn’t inspire much confidence initially. Still, after spending more days using the calling tools and exploring the dashboard, I began to appreciate the capabilities offered. It’s a mixed bag: some elements clearly needed improvement while others delivered steady results. The telephonic support was okay, sometimes quick to respond but occasionally delayed. Overall, I feel moderately confident now about using the platform but would hesitate to say the onboarding was seamless or entirely satisfying.