Mixed feelings about the order, that one step stood out
Overall, the support process had its ups and downs. I recall one specific moment that felt out of place: when I needed to configure calling lists before even fully understanding how the dialer software worked. That felt like the instructions came too soon, making the sequence confusing. The rest of the onboarding and support was more in line, with the telephonic assistance guiding me through database setup and automatic updates in an order that started to make more sense. However, the initial jump ahead left me a bit frustrated and slowed down my progress initially. It seemed like they wanted to get ahead quickly, but I wasn’t ready. After that, things smoothed out. I was glad the payment process and invoicing details were clear throughout, which helped with overall confidence, even if the step order for the software was slightly off.