Mixed feelings about the onboarding time, probably why it felt slow
When I first signed up for the WFHI software and training, I was eager to start right away. The initial sign-up was quite smooth and the invoicing process was clear. However, the actual onboarding took longer than I expected. It seemed like there were multiple steps, from setting up the dialer tools to understanding how the database integrates with workflows. The training sessions were comprehensive but a bit lengthy, which made getting fully comfortable a slower process. On the plus side, the telephonic support was available and helpful when I needed clarifications, which made the wait less frustrating. I appreciated the automatic updates feature because it reduced the need to manually check for new versions. Still, I wished the whole setup could have been quicker as the waiting times between training modules made it less efficient. Overall, while I’m content with the quality of support and software features, the time taken to get going was something I wasn’t prepared for initially.