Mixed feelings about the onboarding steps

Mixed feelings about the onboarding steps

The training and onboarding had both straightforward and confusing elements. The initial setup was clearly outlined, and I appreciated that the initial modules came in a logical sequence to help users acclimate. However, some later steps felt out of order, requiring me to jump between topics to complete tasks, which was inefficient. The calling tools were introduced before the database features, which I found counterintuitive since I needed to manage contacts before making calls. I did manage to progress eventually, but the flow could have been organized better to avoid going back and forth during training. Overall, the sequence worked but left room for improvement in how tasks were arranged to better match practical use.