Mixed feelings about the onboarding, not quite what I expected
Reflecting on the training and onboarding experience some time after using the software, I feel that it was a mixed bag. Before starting, I expected a more streamlined process, with clearer guidance and more hands-on coaching through each module. The initial training sessions covered the basics, but there was a sense that some details were glossed over or assumed to be known. Over time, the onboarding materials felt somewhat generic and did not fully match the specific needs I had anticipated. This was especially evident when trying to use the dialer and manage the database, as I had to figure out many things on my own or seek additional support. On the positive side, the automatic updates kept the software current, so I didn’t have to worry about technical glitches arising from outdated versions. In all, the experience was somewhat disappointing because it didn’t quite live up to the expectations set before purchase. However, I appreciated having access to telephonic support, which often helped clarify points post-onboarding. Looking back, I’m glad I took the training, but I wish it had been more personalized or detailed especially for users less familiar with such platforms.