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WFHI review

Mixed feelings about the onboarding, maybe it’s just me

5 out of 55 of 5Verified purchaseTraining and onboarding

Mixed feelings about the onboarding, maybe it’s just me

I’m feeling quite positive about the training and onboarding but there were moments when I wasn’t sure if I was doing it the right way. The whole process seemed pretty thorough and logically arranged, but when I encountered some issues, like confusion in using the dialer properly, I wondered if I missed something in the initial instructions. I thought the support might help me sort it out immediately, but it took a couple of calls and waiting periods before things started to clear up. That made me a bit uncertain about relying on the process for urgent needs. However, once I got past those bumps, the automatic updates and database features integrated well into my workflow. The training was quite detailed, which helped me catch up eventually and feel more confident. What I’m not sure about is whether these problems were due to my lack of preparation or something inherent in the system. Still, I think the onboarding is designed well overall but might need a bit more guidance for when things go wrong, maybe some quick troubleshooting hints during training would help. So yes, cautiously positive, but with questions.

Nitin RadhakrishnanLakshadweep, IndiaExperience: Published:
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The reviewer's payment for a named WFHI plan was matched to a WFHI record.

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