Mixed feelings about the onboarding details
The training and onboarding process was somewhat inconsistent. On one hand, the initial instructional video provided clear guidance about the software's main features and the layout was straightforward. This aspect made it relatively easy to start using the dashboard quickly. However, there were segments where the instructions lacked depth, especially the part dealing with the database functionality and how it integrates with the calling tools. I found myself having to experiment a lot to understand these functions fully, which slowed me down. Additionally, the automatic updates were implemented seamlessly, which I appreciated, since I didn’t have to worry about manual installations. Nonetheless, I think the training could be improved by offering more comprehensive resources or real-time assistance in the early stages. The support team was reachable but did not provide proactive guidance during onboarding. This dichotomy leaves me somewhat ambivalent about the overall experience. It was adequate for a self-motivated user, but less so for someone expecting more hand-holding throughout the process.