Mixed feelings about the labels in training setup
So, I went through the training and onboarding with WFHI’s software, and honestly, it was a bit of a mixed bag. Some labels in the system, especially around the dialer and database functions, made sense straight away—they were intuitive enough for me to follow. But at other times, some terms used in the training documents felt ambiguous. I found myself going back to previous sections to double-check meanings or steps because the wording wasn’t always consistent. For example, what exactly they meant by certain settings in the calling tool wasn’t super clear initially, and I ended up spending more time figuring out stuff that maybe could have been labeled better. Yet, I do appreciate that once I got past those few confusing parts, the overall process became manageable. So, the outcome for me was that I can use the software effectively now, but improving the clarity in labels and instructions would make the whole onboarding smoother. I keep coming back to this point because it’s something that would really help new users avoid unnecessary delays. The sign-up and payment were fine, so no issues there.