mixed feelings about support stuff, could go either way
I reached out to telephonic support a couple of times because some things werent updating right and it was frustrating. They did get back to me but felt like the solutions were just temporary patches, not real fixes. On the positive side, they were patient and friendly on the calls which made the whole thing less stressful. Also the team explained a bit about the automatic updates so I kinda knew what was happening, which was helpful. However, when I think about next time I might need a hand, im not entirely sure if reaching out again will get a better result or just more waiting. The entire invoicing process was smooth though and payment was handled without trouble, so support for that side was definitely good. Overall, im a bit on the fence because the communication was okay and staff tried to help, but the effectiveness of support left me feeling uncertain. Guess ill see how it goes next time but I might need to be patient with it.