Mixed feelings about support, sometimes slow but works
I found the telephonic support quite mixed in terms of quality. Initially, I had to explain my issue multiple times to different agents, which was frustrating and felt like a waste of time. On the other hand, once I reached the right person, the problem was handled well and resolved satisfactorily. Waiting on hold during peak hours was another factor that added to the delay, but at least the support team was patient and tried their best to guide me through the software features. Communication was sometimes repetitive with the same questions asked again, but I guess that’s part of ensuring the issue gets fixed properly. Overall, while the process wasn’t seamless, the support did serve its purpose and eventually helped me with the onboarding flow and understanding the calling tools. I appreciate their efforts, but a bit more efficiency and less repetition would make the experience smoother. So, I’d say the support is adequate for those who don’t mind a bit of waiting and explaining themselves more than once.