Mixed feelings about support—some steady, some random
Looking back at my time setting up and using the platform, I’d say the support was a bit of a mixed bag. The initial setup help was pretty thorough; I felt like most issues I had then were resolved quickly and the communication was clear. But over time, support interactions became more sporadic and less consistent. Sometimes the telephonic help was responsive, sometimes it took a while to get through. I noticed ongoing support wasn’t as proactive as the initial setup phase. It felt like once you’re past onboarding, you’re expected to handle most things yourself, which changed my perception. Still, when I needed clarifications or help with the dialer or database features, I usually got a useful answer. In sum, pretty average experience to be honest—not great, not awful.