Mixed feelings about support: some setup done, but ongoing help varied
I found the setup support to be fairly straightforward for basic things like getting signed up and understanding the invoicing process. The training materials also helped with these initial steps. However, when it came to ongoing support, especially relating to the database feature and dialer updates, the responses were less consistent. Sometimes I got through quickly and issues were resolved; other times it took a longer wait or several calls to clarify things. This made me feel that while initial setup was well planned, the continuing support might be less reliable or more ad hoc. The telephonic help team seemed to handle general queries well, but not always the more nuanced troubleshooting requests. I would describe my overall feeling as cautiously positive but aware that patience would be needed if unexpected problems arose after the initial onboarding phase. There’s a sense that it’s a solid system once you’re past setup, but ongoing communication support isn’t always immediate or seamless.