Mixed feelings about support responsiveness
I found the support team to be neither impressively fast nor completely unhelpful. The responsiveness was generally decent—when I was able to get through, they provided useful suggestions for the dialer issues that cropped up during the week. However, sometimes calls went unanswered or I had to wait for callbacks, which slowed down problem resolution considerably. On the other hand, the telephonic support did eventually assist me well with navigating the database feature and clarifying non-obvious points about automatic updates. So there is a sense they do care and try, but the pace sometimes felt off, perhaps due to high demand or resource limitations. This mixed experience left me cautiously optimistic about ongoing support but definitely aware that delays can happen and might affect my timeline. Overall, service was sufficient but could improve in speed while maintaining helpfulness.