Overall, I have mixed feelings about the responsiveness of the support people at WFHI. On one hand,
Overall, I have mixed feelings about the responsiveness of the support people at WFHI. On one hand, when I managed to get through to them via telephone, the help I received was quite thorough and patient, which I appreciated. They explained the database management and dialer features well enough, and the clarifications about automatic updates helped me a lot. On the other hand, actually reaching them took longer than I expected at times, especially during weekdays when I needed quick advice to keep the workflows moving. The sign-up and invoicing process was well supported, but the intermittent delays in response made me a bit anxious during critical moments of training and setup. I hope the company can improve response times to match the quality of assistance once delivered, as the waiting affected my workflow satisfaction. Nonetheless, the overall experience with the software and training was fine; the people behind the scenes just need to be a bit quicker to pick up the phone or return calls for a more seamless experience.