Mixed feelings about support, mostly OK but not quite as promised
When I first reached out to support, I was hopeful since the initial response was quick and clear, which matched my expectations well. That one particular call where they walked me through setting up the dialer was helpful. After that, though, things got a bit vague because follow-up help wasn’t as consistent, and at times I wasn’t sure what steps I should take next. It wasn’t bad, just less structured than I thought it would be. The overall communication had some strengths and some gaps from what I had anticipated. Automatic updates and the way the database worked were fine, so at least that part aligned with what was described. Still, the mismatch in communication left me feeling unsure sometimes, and I wished the support would have held my hand a little more throughout the process. The sign-up and payment flowed without issues, so that was one element where expectations met reality well.