Mixed feelings about support – might give it another shot
I started reaching out to the telephonic support to clear some of my doubts during onboarding, but I found the process a bit slow initially. I waited more than I expected for the first helpful response, which made me a bit hesitant about continuing with the setup. However, after that initial delay, the support team did pick up the pace and addressed my issues more promptly. Communication was clear and they explained the workflows in simple terms, which helped me get started. Although the early waiting time was frustrating, overall I felt that the support team was willing to help and patient with my questions. If I were to do this again, I might be a bit more prepared and patient knowing that the responses will eventually come through, so yes, I think I’d give it another try and keep working on the software setup with their help.