Mixed feelings about support, like both good and meh
I switched to this WFHI system from another remote workflow tool I'd been using for a while. Honestly, the telephonic support was pretty decent in some ways — the staff were usually reachable and gave clear instructions, which I appreciated because my previous software’s support was slow and confusing. However, sometimes the response felt a bit generic and they'd miss some details I mentioned, which was frustrating. The invoicing and payment process was more straightforward than what I expected, which was a nice surprise. On the other hand, I found the database feature didn't integrate seamlessly into my existing workflow compared to my old platform, where everything felt more cohesive. Updates were mostly automatic and didn’t cause many issues, which was good because with my prior software, updates sometimes broke things unexpectedly. Overall, I feel like the company is trying to balance accessibility with quality in communication, but they haven't nailed it completely yet. Still, the dialer and calling tools were reliable day to day, which gave me confidence during my busy schedule. So, it’s a bit of a mix — some things better, some worse compared to before, and while I see potential, I’m not totally sold yet.