Mixed feelings about support, kyunki thoda expected tha par thoda alag mila
Maine socha tha ki setup ke dauran support jyada proactive hoga, specially jab startup phase tha humara. Initial onboarding support toh acha raha, jahan basic training aur software ka overview diya gaya. Lekin ongoing communication thodi kam thi, jisse kabhi kabhi confusion hota hai ki updates kaise implement karne hain. Jo maine expect kiya tha, wo tha ki har update pe telephonic support mile, taaki real-time problem solve ho sake. Par reality mein wo hamesha available nahi tha. Kisi naye feature ke liye mujhe baar baar call karni padi support team ko, jo thoda inconvenience tha. Lekin fir bhi main ye maanti hoon ki jo help pehle di gayi thi, wo pro-active thii training phase mein. Ongoing phase thoda passive forced laga, jahan mujhe khud se seekhna padta tha kaafi baatein. So, overall setup mein ek balance tha: shuruaat mein smoothly chala, baad mein thoda wait aur khud hi research ka pressure mila.