Mixed feelings about support; had to figure out a lot myself
The communication and support provided by WFHI had its ups and downs during my use. Initially, the onboarding training was helpful, but once I started using the software on my own, I found that many features required quite a bit of trial and error to understand fully. The documentation was available but sometimes lacked detail on specific workflow scenarios, which meant I had to experiment or search external forums for solutions. When I reached out to telephonic support, the responses were generally polite and professional, but I felt the support sometimes didn't immediately solve the issues at hand and required follow-up questions from me. This made the process feel somewhat slow and a bit frustrating. On the positive side, the software itself felt logically structured, and once I figured out the dialer and database syncing, my workflow became smoother. Automatic updates seemed to improve the functionality over time, which kept me encouraged to keep learning the platform. Overall, I felt reasonably supported but had to do a fair bit of self-help to get things running just right, which shaped my mixed feelings toward the communication experience here.