I have to say the telephonic support was a bit of a mixed bag for me. When I contacted them with a d

I have to say the telephonic support was a bit of a mixed bag for me. When I contacted them with a d

I have to say the telephonic support was a bit of a mixed bag for me. When I contacted them with a database syncing issue, they eventually helped and seemed knowledgeable, which I really appreciated. But getting through to them took much longer than I expected, which was frustrating because I needed quick assistance. The training provided initially helped me get started without much hassle, and the invoicing and payment side was smooth and clear from the signing up process right through. However, the follow-up communication felt inconsistent; sometimes it was prompt, other times I was left waiting for answers. Because of this, I’m not sure if I would want to rely heavily on their support if I run into problems again in the future. It wasn’t a complete turn-off because their knowledge was solid once we connected, but the unpredictability of the wait times gives me pause. So, telling a friend, I’d say it’s hit-or-miss with support which means you might need to be patient or resolve some things on your own.