Mixed feelings about support for future use
I found the telephonic support helpful enough when I needed assistance with navigating the database and using the dialer, which I appreciate. However, I’m not completely convinced I wouldn’t require help again in the future. Some explanations made sense, while a few left me unsure if the issue was fully resolved or if I was just advised a workaround. Besides that, the automatic updates occasionally changed parts of the software in ways that weren’t clearly communicated, which made me rely on support more. The invoicing and payment processes were straightforward though, so credit for that. I think the support is good overall, but maybe a bit inconsistent. I will probably call again if something comes up, but I wish the training or onboarding flow was clearer on common problems so I could be more independent.