3 out of 53 of 5Verified customerSupport and communication
Mixed feelings about support, depends on your background
I've had a somewhat mixed experience with the telephonic support. Initially, I wasn't sure if the team understood my problem fully since some explanations felt a bit generic. But by the end of the call, the representative walked me through setting up the dialer more clearly than I expected. I think for someone new to remote workflow software, this kind of support could be very reassuring. On the other hand, if you have previous experience in similar platforms, you might find it less helpful or a bit slow in technical aspects. Overall, it does a job but whether it’s perfect probably depends on your level of familiarity with this kind of software.