3 out of 53 of 5Verified purchaseSupport and communication
Mixed feelings about support availability and info access
Using the support services was a bit of a mixed bag for me. On one side, whenever I called, the telephonic support team was generally helpful and tried to guide me through issues. But honestly, I found it somewhat difficult to find specific information quickly on the platform itself. The database and call tools explanations weren’t always intuitive, and sometimes I had to wait on the line longer than I expected. Despite these hurdles, I felt the support team cared about my concerns and followed up well. So overall, the experience was a bit frustrating at times yet hopeful that improvements could make it much smoother for everyone.