Mixed feelings about support availability
My experience with the WFHI telephonic support during working hours was a mixed bag overall. On one hand, the support team was generally polite and seemed willing to help when I managed to reach them, which was encouraging. On the other hand, their availability didn’t always align well with my actual working schedule, especially during some early mornings when I preferred to address issues; at those times, getting through was difficult or response times were slow. The software itself, including automatic updates and the calling tools, mostly functioned without problem, which reduced the frequency with which I needed assistance. The onboarding training was informative but I felt it could have been more flexible to suit different time zones since my hours are somewhat unconventional. The invoicing and sign-up process was easy and straightforward, so that part didn’t add to frustration. In the end, the overall experience felt a bit bland—some helpful parts, some inconvenient ones, and a net feeling that support was good but not perfectly tailored for someone working irregular hours.