Mixed feelings about support and setup
I had a fairly mixed experience with the support and communication. On one hand, the telephonic support was easy enough to reach during my working hours, and they explained some of the software functionalities clearly. On the other hand, I found that I had to work out a fair bit by myself, especially around the database features and some quirks with the dialer that aren't well-documented. The training materials were useful but not always easy to navigate, so it wasn't straightforward at every step. While updates were automatic, they occasionally changed interface elements without warning, adding to my initial confusion. Overall, it felt like I was getting enough help to keep going, but still often left figuring things out through trial and error rather than guided support or clear communication upfront.