mixed feelings about support and figuring things out
My experience with WFHI's support has been somewhat mixed. On the plus side, when I called, the agents were polite and tried to be helpful, but they couldn’t always immediately answer every detailed question I had about the software and dialing tools. This left me doing some of the troubleshooting myself, which wasn’t ideal. The database feature, for instance, took a bit of fiddling to get the hang of on my own. I understand that not every piece of info is available right away, and some self-exploration is expected, but I was hoping for a bit more guidance initially. Thankfully, updates to the software seem to happen regularly and that’s reassuring in terms of bugs or issues eventually getting fixed. Overall, while the support is friendly and willing, I’d say it requires users to be a bit patient and proactive to fully benefit from the system. I’m cautiously optimistic about continuing with it, now that the basics are clearer.