Mixed feelings about support and ease of use overall
My experience with the support and communication on WFHI has been a bit of a mixed bag. On the positive side, the support staff were generally polite and available for calls, which was helpful when I needed specific answers about the database features and dialer functionalities. However, finding the right information initially was not as straightforward as I expected. Sometimes the training materials didn’t fully address the questions I had, which meant a bit of back-and-forth before I got comfortable. It was an okay experience overall, but not without its bumps. The sign-up and billing processes were smooth enough, and automatic updates did seem to keep the software current, though I didn't notice any major changes that affected my daily work. I wouldn't say the experience was frustrating, just that it felt a little inconsistent at times. Despite that, I'm still willing to continue using the platform and hope further improvements will make things easier.