Mixed feelings about software stability but service kept me engaged
Generally, the software worked well and gave me easy access to important features like the calling tools and the database. However, when something did go wrong, usually technical glitches or lag during calls, the way the software handled it was a bit inconsistent. Sometimes automatic updates resolved issues quickly, but on other occasions, I found myself stuck until I sought telephonic support. Although the support team was responsive, the need for intervention felt like a downside of the otherwise smooth experience. I also had a small reservation about the onboarding sequence — a few steps felt slightly out of order, which caused minor confusion during initial use. On balance, I feel the positives of straightforward access and good software features outweigh these hiccups, but with a bit more polish in error handling and training order, it could be even better. That’s why I rate it three out of five stars.