mixed feelings about setup process and ongoing support
My experience with the WFHI sales and pre-purchase process was quite mixed. On the positive side, the sales team did a solid job explaining the one-off setup requirements, such as the initial software installation and database configuration, which helped me understand what to expect upfront. The sign-up and invoicing process was transparent and relatively hassle-free, which I appreciated. However, the ongoing support and training aspects felt a bit uneven. While the calling tools and dialer software were straightforward to use once set up, I found the ongoing updates and training sessions less consistent than I'd hoped. Sometimes the automatic updates introduced changes that weren't clearly communicated, which caused some temporary disruption in workflow. Telephonic support was helpful in resolving issues when contacted, but I had to reach out multiple times for some problems, which was a bit of a drag. Would I do it again? Given the thoroughness of the initial setup but the mixed ongoing experience, I'm on the fence. I think with a bit more clarity on continuous support, the product could be ideal. For now, it's a cautious yes at best.