Mixed feelings about setup and ongoing bits
When I started, I felt somewhat relieved by how much of the initial setup seemed like a one-off exercise. Signing up, going through the onboarding training, and setting up the dialer and database all happened quite quickly, and I was happy with that front. The training sessions were concise enough that I didn’t feel overwhelmed. However, once past that stage, I found that ongoing operational issues popped up more frequently than I had hoped. For instance, automatic updates sometimes disrupted my workflow surprisingly, and I wasn't always clear whether I needed to manually intervene or just wait for the system. Also, support was approachable but sometimes a bit slow to respond to more complex questions. The sign-up and payment process was simple, but then recurring payments and invoicing led to some mild uncertainty on my part about future costs and timing. So my overall feeling is somewhat in between satisfaction for the initial experiences but some hesitation about what comes later—how smooth or time-consuming ongoing maintenance will really be is still an open question for me.