Mixed feelings about responsiveness; unsure if I'll do it again
When it came to training and onboarding, my experience with the support team's responsiveness was really a mixed bag. At one distinct moment, I had an immediate response that helped me troubleshoot a tricky issue with the calling tools, which I appreciated. But beyond that instant, it was hard to say the responsiveness was consistent. Sometimes I felt like I was sending messages into a void, waiting hours or days without a clear reply, which slowed down my progress with the database feature and even understanding automatic updates. I can't quite say whether most of the help was available only sporadically or whether my requests got lost in the shuffle of support tickets. The sign-up and invoicing worked fine and didn't contribute to my frustrations. It’s just the human side that sometimes felt lacking for me. Looking back, while there were moments when I felt well assisted, the overall experience leaves me hesitant about going through this process again. I might consider it if things improve, but currently, I’m not so sure I would choose to repeat this onboarding experience as it stands.