When I signed up for the training and onboarding process, I expected the team to be readily availabl

When I signed up for the training and onboarding process, I expected the team to be readily availabl

When I signed up for the training and onboarding process, I expected the team to be readily available, especially since the product promised solid support. However, what I experienced was a mixed bag. On one hand, some queries were answered quite quickly and effectively, which was reassuring. For instance, when I had trouble understanding the database integration, the explanations provided were clear and helpful. On the other hand, there were moments when responses took longer than I hoped, particularly around the dialer setup. The waiting times sometimes slowed down my progress, making the onboarding feel longer than expected. Comparing this with previous software I used, the support approach here seemed less consistent. The automatic updates also led to a few unexpected changes during the training phase, which I felt were not communicated in advance. Overall, I can say the training and onboarding were decent but not flawless. The responsiveness varied enough that while I appreciate the prompt help at times, the slower replies on other occasions made me feel a bit frustrated. This mix of helpfulness and delay shaped my overall view.