Mixed feelings about response speed, maybe it’s different sometimes
I had a bit of a frustrating moment when I needed quick help setting up a particular feature in the dialer. The person I spoke with was helpful but the response took longer than I expected at that time, which felt discouraging when I was right in the middle of onboarding. At other points, however, the support seemed more responsive or at least the follow-up emails came within a day or two, which helped smooth things over. It’s hard to say if delays are normal or if I got unlucky during that one interaction. Beyond that, the overall tone of support was friendly and professional but the timing did leave me feeling unsure here and there. While the software worked fine, the communication patchiness stood out the most. Still, I recognize it’s a complex service with many moving parts, so some amount of wait is probably unavoidable. I hope they find a way to speed some things up because prompt support would make a big difference for people who rely on the tool daily for their workflows and dialing tasks.