Mixed feelings about onboarding experience
The training and onboarding process was quite underwhelming overall. By the end of it, I didn’t feel fully confident in using the software independently. The initial sessions seemed to cover the basics well enough, but deeper functionalities like the dialer integration with the database were not explained as clearly as I would have liked. The flow sometimes felt disjointed, which made absorbing all the crucial information harder than expected. On the plus side, the support team was reachable and tried to assist whenever I reached out. However, that was more reactive than proactive guidance. I hoped to finish onboarding feeling ready and self-sufficient, but instead, I still needed to test and learn through trial and error afterward. The overall experience left me a bit hesitant and uncertain, which is not quite what I was hoping for when investing in training. Hopefully, future improvements could make the process more reassuring and inclusive of all key features from the start.