Mixed feelings about onboarding, but self-learning helped
When I started with the training and onboarding, I felt somewhat overwhelmed because a lot of things were not fully explained upfront. The initial instructions covered some basics such as setting up the dialer and database, but when it came to workflows and automation, I had to figure out quite a bit on my own. The video tutorials were useful but not comprehensive, so I spent additional hours doing trial and error. I appreciated the telephonic support available, yet sometimes responses were a bit slow or indirect which added to the challenge. Despite that, I found myself improving steadily by exploring the software day to day. The automatic updates introduced new features that required relearning certain parts, which felt a bit disruptive at times. Still, the overall process was manageable and eventually I got comfortable with the system. Reflecting back, the feeling is somewhat mixed because I expected a bit more guided support at every step. But learning independently also made me confident that I can handle future software changes without much trouble. In summary, the onboarding was a combination of direct instruction and personal effort, which worked out but could be more balanced.